Cancellation & Refunds

The nature of bespoke

Every RAJASAB garment is cut for one client against one measure. It cannot be resold, and so it cannot be returned the way ready-made clothing can. This policy is the fair version of that fact.

Cancelling a commission

• Before cloth is ordered or cut — the commission may be cancelled and the advance is refunded in full.
• After cloth is ordered but before cutting — the advance is refunded less the cost of cloth already committed on your behalf.
• After cutting has begun — the commission cannot be cancelled and amounts paid are not refundable. The house will always finish the garment and fit it until it is right.

Appointments

Fittings and consultations may be rescheduled or cancelled without charge — a message on WhatsApp is enough. Repeated missed fittings extend the delivery date.

If something is wrong

A fault in making is the house's to put right, at no cost — alteration first, remake where alteration cannot cure it. This does not affect your statutory rights under Indian consumer law.

How refunds are made

Refunds are made to the original payment method within 7–10 working days of being agreed. Write to info@rajasab.com or WhatsApp +91 93728 69011.